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Overview
This project was completed during my employment at Cognizant. I was one of the UX designers working in a collaborative team.
My role
UX Designer
Team
Tools
Design team
Figma
Problem
Client wants a Employee Centre that fits their brand identity
Their previous employee centre wasnt user friendly and lacked company identity. User's weren't able to communicate or carry out daily tasks.
Design Challenge
How might we get a service now employee center portal that is user friendly and fits client's brand identity
Solution
Employee Centre from Service Now: A new portal that helps different users identify with it and carry out tasks effeciently.
Landing page that has a relatable brand identity
This landing page of Employee Centre of Service Now is tailored to the client's brand identity and what they find essential. For instance, the widgets visible are the most used among users.
Other pages that have the brand identity of the client
Portal is more efficient since everything is accessible and users can feel more identifiable with the brand identity.
Research
Process
How did I get there?
01
Research
04
Handover
02
Design
03
Testing
User interviews in a form of XLA
How often do you use the portal?
What are some issues you run into?
What is the most common task you are using the portal to complete?
What would you change about the portal?
" There is lack of efficiency"
"Portal is not user friendly for new users"
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"Portal has outdated functionalities"
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" There is lack of brand identity"
Initial Design
Design
Usability test
Test
To get a better understanding on these underlying issues mentioned in the interviews, I also carried out usability tests on the previous version of Sophia. I chose two different types of target groups, new users and an old users.
70% of the participants weren't happy with the brand colors and were confused with the mega menu
Final Design
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